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Browse the Hunter Gateway Motel frequently asked questions by scrolling below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

2pm to 9pm unless prearranged with management, early check ins cannot be guaranteed

Q: Do you require a security bond upon check-in?

All reservations require a credit card to secure the booking and charges are processed on arrival. All cash and debit card bookings require a $100 deposit on arrival

Q: Is after hours check-in available?

The property has an onsite manager, all after hour check ins require pre arrangement

Q: Can I have a late check-out?

Checkout is 10.00am, late checkouts cannot be guaranteed

Q: When do I have to pay a deposit?

We do not charge a deposit on rack rate bookings, though we have a 24hr cancellation policy, if cancelled after this time full charges for the first night apply, some rates are discounted and will require full payment on booking

Q: What are the reception hours?

Reception hours are 8am to 9pm Monday to Saturday and 8am to 8pm on Sunday

Q: Can I book tours tickets with you?

Not directly but we can assist you with any local operators or the tourist bureau

Q: What is your cancellation policy?

24 hours before arrival on rack rate bookings, this would be prior to 2pm the previous day of arrival, if booked for more than one day the cancellation policy only charges to the first night of stay.
Some discounted rates are non-refundable – please check before booking

Services & Facilities FAQ's

Each of our rooms offer free internet, parking and complimentary mini bar replenished daily. With a selection of queen, king, family, spa and accessible rooms we have something to suit all travellers on all budgets. The Hunter Gateway Motel also offers a full hot buffet breakfast Tuesday-Sunday as well as charge back services with a local restaurant available for our corporate guests.

The Hunter Gateway Motel has spacious conference and event facilities on site with catering packages to suit any corporate or social event that you may have planned.

Q: Is there Internet or WiFi access available?

Wifi access is free and available throughout the property, you will be given a unique password on your arrival

Q: What facilities do you have?

The motel has an onsite breakfast room, open 6 days a week, an outdoor swimming pool and conference facilities

Q: Is there car parking available?

There is ample free parking on site, with most rooms having parking directly out the front.; we also have coach and truck parking, & disability parking

Q: Is all linen provided?

As a four star property all rooms are fitted with triple hygienic sheeting

Q: How often are the rooms serviced?

All rooms are serviced daily

Q: Is the pool heated?

Our salt water pool is not heated

Location FAQ's

Hunter Gateway Motel is located a 15 minute walk from the Rutherford town centre and a 15 minute drive from some of the Hunter Valley’s most popular vineyards and Hunter Valley Gardens. We are 15 minutes from the Hunter Expressway and less than 10 minutes outside of the Maitland city centre.

Q: Are there shops or restaurants nearby?

We are located next door to the Bradford Hotel which offers an exceptional lunch and dinner dining experience with a bistro, separate bar and recently renovated sports bar within walking distance of your room. We have other 24 hour amenities within 100 metres of the property (BP and McDonalds) and a multilevel shopping centre 15 minute walk toward the town centre. There are multiple restaurants and take away options locally, many within walking distance.

Q: Is there public transport nearby?

There is a bus stop within 100 metres of reception

Q: What local attractions are in the area?

Hunter Valley wine region is one of Australia’s largest and most visited wine destinations and is located just a 15 minute drive from our hotel with a select few companies using our reception as a pick up and drop off location for some of their most popular tours.  

Hunter Valley gardens is located just a short 25 minute drive from your Hotel room door and is always worth a visit. A popular spot over the Christmas period with over 1.5 million lights on display Hunter Valley gardens is the perfect place to take the entire family.  Incorporating 10 individually themed gardens open all year round the gardens remain one of the Hunter Valley’s top tourist attractions.

Also locally you have Newcastle heritage city, Maitland Gaol, Historical Morpeth and the Hunter Valley Zoo, plenty for all ages to see and enjoy.

Q: Where can I buy groceries locally?

There are a Coles, Woolworths and Aldi a short 15 minute walk along a designated walking track towards Rutherford town centre