Guest Information

We thank you for choosing to stay at Hunter Gateway Motel and wish you an enjoyable stay. Hunter Gateway Motel is ideally located in the heart of Rutherford, situated within easy access to the wineries & vineyards, Newcastle, Maitland Gaol, and the beautiful beaches at Port Stephens.

This guest compendium is designed to assist you with useful information and services to help ensure your visit is a memorable one.

We value your patronage and trust your stay with us will be a most pleasant one. We would also greatly appreciate any feedback you may have.

Warm regards,

The Hunter Gateway Team

Hotel Information

RECEPTION

Reception is open:

Monday to Friday | 9.00am – 7:00pm
Saturday | 9:00am – 6:00pm
Sunday | 10:00am – 4:00pm
Public Holidays | Hours Vary

After hours assistance, please call (02) 4937 7999 from your mobile device.

ACCOUNTS

Visa, MasterCard, American Express and EFTPOS are all accepted. Surcharges may apply for credit card payments.

BUSINESS SERVICES

Photocopying, faxing and printing services are available at Reception (additional charges may apply).

CANCELLATION

Should it be necessary to cancel or amend your reservation, please contact Reception. Please note we have a 24 hour cancellation notice period and cancellation fees may apply.

CHECK-IN/ CHECK-OUT

Check-in time is 2.00pm.
Check-out time is 10.00am

Please contact reception to request late checkout – (additional charges may apply).

In the case that you are locked out from your room due to a lost or damaged room key afterhours you can contact the number on the reception door to attend and gain access for you. You will need to provide your name and room number to our night team before this can be completed

DRY CLEANING

A same-day dry cleaning service is available to guests Monday – Friday. Please contact reception to arrange this service (additional charges apply).

EMERGENCY

Your safety is our utmost concern. In the event of an emergency evacuation, proceed to the nearest emergency assembly area (evacuation information is on the rear of the front door). Please advise reception of an emergency or dial 000 for emergencies immediately if required.

LAUNDRY

We have a free guest Laundry on site, in the small room outside the swimming pool.

LOST AND FOUND

Lost and found items are kept for a period of 1 months, excluding perishables. Please contact Reception to enquire about lost belongings. Lost property can be posted at the guest’s expense through Australia Post. Perishables will be discarded.

LUGGAGE STORAGE

This service is available to all guests at no charge. Please contact Reception to make arrangements.

PARKING

Please enjoy complimentary access to our guest carpark. All vehicles must reverse park to avoid damage to the brickwork. A $300 fee applies to any damage to these walls.

RESERVATIONS

For your next visit to Hunter Gateway Motel, please contact Reception to make a reservation or alternatively, visit our website www.hunter-gateway.com.au.

RULES OF THE HOUSE

Guests and invitees of guests are expected to behave in a manner which is conducive to the safety, comfort and convenience of other guests within the property. A breach of any House Rule may result in the eviction of the offender at the discretion of the Manager.

SWIMMING POOL

Relax in the outdoor swimming pool located in the courtyard.

Opening times:

8.00am to 7.00pm Monday to Friday
10.00am to 6.00pm Saturdays
10.00am to 4.00pm Sundays

Pool towels can be requested from Reception.

Your Room

ACCESS KEY

All rooms can be accessed via an electronic access card. Please ensure you keep it away from your mobile phone to avoid a card reader error.

AIR CONDITIONING/HEATING

Your room is individually equipped with reverse cycle air conditioning. Your remote is located on the wall behind the microwave.

If the air conditioner is not operating correctly, firstly check that the correct mode has been selected. There is a mode button on the control unit (or remote control) which can change the unit from heating to cooling. For any further instructions, please contact Reception.

BLANKETS

Spare blankets and pillows are located in the wardrobe. For an extra blanket or pillow, please contact reception.

COTS

Porta cots are available at cost on request ($20/night) – subject to availability. Please see reception during staffed hours.

HAIRDRYERS

A hairdryer is located in your bathroom or in the wardrobe.

HOUSEKEEPING

Our housekeeping team provide an “on demand” servicing option 7 days a week.
Should you require your room to be serviced please notify reception by 9pm the night prior by phoning 4937 7999 or visiting reception during office hours.

IRON/IRONING BOARD

An iron and ironing board are located in the wardrobe.

LAUNDRY

Laundry is collected Monday – Friday from an offsite company who supplies same day service. A red laundry bag is located in the bottom drawer of the room’s unit. Laundry can be dropped off at Reception from 8.00am and before 9.00am. (Charges apply)

MAINTENANCE

Please see Recpetion during office hours. For emergencies please call the after hours number.

MALICIOUS DAMAGE

Guests are reminded that the cost of replacement or repair of anytime item, that goes beyond fair wear and tear, and that is caused by the guests or their invited guests will be charged to their account and subsequently charged to their credit card provided at time of check in.

SECURITY

All rooms are fitted with security devices. We recommend that you ensure that your door is securely closed when leaving your room or before retiring for the night. Please ensure that your vehicle is also locked and that no valuables are left within sight.

SMOKING

All rooms are designated Non-Smoking. Smoking will only be allowed outside the building. Smoking within our motel rooms is considered to be malicious damage. If a room is found to have been used for smoking by the guests or invitees of the guests a minimum charge of $200.00 will be charged to the guests account or credit card supplied at check-in to compensate for.

TEA AND COFFEE

Complimentary tea and coffee making facilities are provided in all rooms. These items will be replenished daily when your room is serviced.

TELEVISION

Rooms are fitted with Samsung/TCL/Roku television brands.

Samsung/TCL - simply enter your personal username/password to use apps like Netflix and make sure to sign out before your depature
Roku - these Tv's allow you to enter your username/password for apps like Netflix wthout needing to log out. Simply enter your check-in and check-out dates when you turn on your TV.

TOILETRIES

The hotel provides some basic personal amenities for you to use in your en-suite bathroom.

TOWELS

To help save the environment please leave only the towels you want laundered on the bathroom floor. Towels left hanging to dry will not be replaced. If you require extra towels, please see Reception.

WI-FI

Complimentary wireless internet is available with the following credentials:

Wi-Fi name: Guest Wifi
Password: 1834Hotels

If you are experiencing Wifi issues please forget the network and re-add the guest Wifi with the password again.

Dining

BREAKFAST

Continental breakfast boxes are available to purchase from Reception.

DINING

See below dining recommendations or visit reception for more options.

Our top dining tips:

The Bradford Hotel (next door) - (02) 4932 1842
Fratelli Roma, Maitland - (02) 4933 9989
Brokenback Bar, Pokolbin - (02) 4998 7288
Windsor Castle Hotel, East Maitland - (02) 4933 7276
The Bank Hotel, East Maitland - (02) 4934 8284

Nearby Amenties

ATM

The closest ATM is located at the service station directly across the road from the motel.

CHEMIST

Terry White Pharmacy
6/1 E Mall, Rutherford
(02) 4932 5155

DOCTOR

Maitland Hospital
560 High Street, Maitland
(02) 4939 2000

POST OFFICE

Australia Post
Rutherford Shopping Centre, 22 E Mall, Rutherford
(02) 4932 8852

SUPERMARKET

A Woolworths, Coles, and Aldi Supermarket are located on Hillview Street in the Rutherford Shopping Centre.

TAXI

Phone (02) 4933 7333 for Maitland Taxis.
Uber also service our local area

Explore

A break at Hunter Gateway Motel puts some of the best attractions in Hunter Valley and NSW within easy reach.

Things to do in Hunter Valley:

Fort Scratchley
Maitland Gaol
Hunter Valley Gardens
Werakata National Park
Wineries and vineyards
Boutique shopping
Balloon flights
Aboriginal performances
Art exhibitions
Aqua golf
Spas and therapies
Horse riding
Segway tours

For more information visit: https://www.ausweekendescapes.com.au/your-ultimate-guide-to-the-hunter-valley/